TEN Logistics Privacy Policy

Privacy Policy

Last Updated: January 26, 2026

TEN Logistics, Inc. ("TEN," "we," "us," or "our") is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, services, and communications, including Application-to-Person (A2P) text messaging programs.

1. Information We Collect
We collect personal information only when it is necessary to operate our business and provide logistics and related services. Depending on how you interact with TEN, we may collect:

• Contact information: Name, company name, email address, mailing address, and phone number

• Account and service information: Shipment details, billing and invoicing information, customer support communications

• Mobile information (A2P messaging):

  • Mobile phone numbers

  • Opt-in and consent records

  • Message content related to operational, service, or informational communications

• Website usage information: IP address, browser type, device information, and usage data collected via cookies or similar technologies

We collect this information for purposes such as customer service, operational updates, freight coordination, service notifications, marketing (where permitted by law), and internal analytics.

2. How We Use Your Information
TEN uses personal information to:

• Provide, operate, and improve our logistics services

• Communicate with shippers, carriers, and business partners

• Send transactional, service-related, or informational text messages and emails

• Respond to inquiries, requests, and support needs

• Comply with legal, regulatory, and contractual obligations

We do not use personal information for purposes that are incompatible with those described in this policy.

3. No Sharing or Selling of Mobile Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be sold, rented, or shared with any third parties or affiliates for marketing, lead generation, or promotional use. This is a core requirement of A2P messaging compliance and is strictly enforced by TEN.

4. Permitted Information Sharing
We may share personal information only as necessary and limited to the following circumstances:

• Service providers and subcontractors that support our business operations (e.g., customer service platforms, IT providers, messaging aggregators, and carriers)

• Legal or regulatory requirements, including compliance with subpoenas, court orders, or lawful government requests

• Corporate transactions, such as a merger, acquisition, or asset sale, where personal data may be transferred as part of the business

All service providers are contractually required to protect personal information and use it solely for the services they provide to TEN. Sharing under this section explicitly excludes mobile opt-in data for marketing purposes.

5. A2P Text Messaging Disclosures
If you opt in to receive SMS or MMS messages from TEN Logistics:

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END

• You may request help by replying HELP or contacting us using the information below

Carriers are not liable for delayed or undelivered messages. These disclosures align with industry and carrier requirements for A2P messaging programs.

6. Data Security
We take the security of your personal information seriously. TEN implements reasonable physical, technical, and administrative safeguards designed to protect personal data against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect personal data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach, we will notify affected individuals and regulators as required by applicable law.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your personal information

• Withdraw consent for certain processing activities, including SMS messaging

To exercise your rights, please contact us using the information below. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law.

9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, analyze usage, and enhance user experience. You can manage cookie preferences through your browser settings.

10. Policy Updates
We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting to this page, with the revised "Last Updated" date at the top. Material changes may also be communicated through our website or direct communications. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact:
TEN Logistics, Inc.
Email: ship@tenlogistics.com
Phone: 612-902-8620